Customer should be aware that the paddling venues and tour schedules may change from the tour booked. This could be due to weather and/or logistical factors, the decision is at the discretion of the Kayak Guide. Changes to the customer’s booking will be communicated to them via text in advance of the tour.

Any cancellations must be communicated via email within 4 days before the tour date and a refund minus booking fees will be provided. Late withdraws and ‘No show’s’ will result in the full amount being forfeited.

For groups of 8 or more we require 10 days notice via email

Kayakmor reserve the right to cancel tours at without prior notice for safety reasons this could be due to weather conditions. In this case, customers will be given the option to reschedule or offered a refund.